Sunday Sales Blast 10/9/16

Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you'

The secret to Chick-fil-A’s success is as simple as saying “please” and “thank you.”

The chicken chain is statistically the most polite chain in the restaurant business, according to a QSR Magazine’s annual drive-thru report released on Monday.

Employees at Chick-fil-A were the most likely of the 15 chains surveyed to say “please” and "thank you,“ and to smile at drive-thru customers. Chick-fil-A workers were also as the second most likely to have a "pleasant demeanor,” only topped by the up-and-coming fast-food chain PDQ.

According to the report, Chick-fil-A employees said “thank you” in 95.2% of drive-thru encounters, based on data from nearly 2,000 visits to 15 restaurant chains.
For comparison, KFC had a “thank you” rate of 84.9%. McDonald's rate was 78.4%, putting it in 14th place out of the 15 chains analyzed. 

Have you said thank you to your customers lately?

http://finance.yahoo.com/news/chick-fil-beating-every-competitor-183200927.html?utm_medium=email&utm_source=flipboard

Have you voted yet for the ISSA Innovation award?



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Eagles football today after a week of rest. Will they stay undefeated? The the debates, I bet the Eagles will be better.

Have a great day and an even better sales week!